CONCORD, N.H. – State Homeland Security and Emergency Management Director Perry Plummer urges residents to be patient but persistent with their service providers as extremely cold weather drives demand for fuel deliveries.
“If you are in need of fuel, call your service provider,” Plummer said. “With high call volumes, wait times can be 10 minutes or longer. Be patient and stay on the call. Fuel is available and service providers are making deliveries as quickly as possible. Fuel delivery restrictions have been eased across the region so that drivers can deliver for longer shifts. That said, driver safety is also a priority. Drivers need enough time to rest between shifts so they can safely make deliveries.”
“If you do not get the assistance you are seeking from your service provider and you are using oil, call the other providers in your area,” Plummer said. “Usually, a service provider will not provide propane to a customer using a different provider’s propane tanks. If your situation becomes urgent, and you are in danger of running out of fuel before morning, call 2-1-1. Importantly, most fuel providers charge a fee if they are called out for an emergency delivery while the customer still has fuel.”
“If you need to get warm, call 2-1-1 for the most current information about the closest warming center,” Plummer said. “With extremely cold weather expected to continue, it is important for each of us to take the proper precautionary steps to protect ourselves, our homes and to check on our neighbors.”
State Homeland Security Director Perry Plummer offered the following recommendations:
• If you need fuel:
o Call your local provider and stay on the line. With high call volume, wait times may exceed 10 minutes.
o If your service provider is unavailable and you are using oil, call other service providers in your area.
o If your situation becomes urgent and you have exhausted all other means, call 2-1-1 for shelter and warming center information.
• A warming center list is available at ReadyNH.gov
• 2-1-1 can provide the most up-to-date information regarding warming centers.
o The Fire Marshal urges everyone to only use approved heating sources in the home and to follow manufacturer instructions:
• If you are using space heaters, use them according to manufacturer instructions.
• Electrical space heaters should be plugged directly into an outlet and kept three feet away from combustibles, e.g., curtains, etc.
• Never use a salamander type portable heater because they give off large amounts of carbon monoxide and are not safe for indoor use.
• Use caution when thawing pipes with a device such as a hairdryer and only use such devices while you are present.
• If you have heat, consider doing the following:
o Keep your heat at the normal temperature. If for some reason, your heat is interrupted, or you lose power, the residual heat in your home will delay potential discomfort and a possibly dangerous situation from developing while help arrives.
o Set up automatic fuel deliveries from your service provider for the remainder of the winter because households receiving automatic deliveries receive services first.
o Book your fuel deliveries now as providers are booking weeks in advance.
New Hampshire Division of Homeland Security and Emergency Management coordinates the State’s response to natural and human-caused disasters. NH HSEM also provides planning and training in preparation for possible terrorist attacks. For additional information about NH HSEM, go tohttp://www.nh.gov/safety/